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Hello LaToria, we take pleasure in you finding the time to share your considerations with us, and we regret that you simply didn't appreciate your knowledge. We realize that we have been in contact with you and you have by now procured in other places.
BBB handles the following sorts of problems concerning firms and their consumers so long as they don't seem to be, or haven't been, litigated:
he mentioned "this is not our plan, and im shocked this has happened!" i stupidly agreed to give them yet one more probability and rescheduled for the following tuesday. its been in excess of a week, however havent listened to from ANY supervisor, plus the dude that was on the way in which to your appointment that i identified as and cancelled previously that working day, knowledgeable me that "the professionals are really hectic, thats why they havent termed you again" well so am I.. And that i took off do the job early being at these appointments... He made an effort to get me to reconsider And that i explained to him I was carried out using this type of enterprise. Terrible Customer support!
Cease adhering to Dana S. eight/31/2014 Okay so we checked out getting our builders grade carpet changed by using a Wooden laminate or tile. Checked out Lowe's after which assumed Why don't you have Empire occur out. The salesman came out together with his samples and gave us a quote for porcelain that would make Warren Buffet cringe, so we went by using a wood laminate that is certainly imagined to be Practically indestructible per the salesman. Granted We've got two Labrador Retrievers so we would like a thing that will final.
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In addition they did the same identical tactic with my mom who finished heading with both Coker floors or lowes, I might advise any one but empire.
Also I was instructed that the guarantee was prorated that's how they came up While using the 1,000$ price. My carpet is four many years outdated. We paid out 2,one hundred$ for 3 rooms 4 years in the past and that is prorated? There exists a twenty-yr guarantee on these solutions. I am not guilty to the install or the faulty padding. They are working with my instances versus me. I didn't call Empire until finally not long ago because my husband, a US soldier, was sick and necessary my total attention, and in that time I have needed to place him to rest. Sure existence got in the best way and Empire is heartless more than enough to try and pin their staff's fault on me. I'm becoming taken benefit of. I am a retired veteran's widow dwelling on a little army pension. I don't have my husband to guidance me Along with the pressure or the duty this organization has set on me. I sense They may be taking advantage of me and my problem.
I used to be shocked - a lot for his or her marketed reduced selling prices and Particular discounts. It was so clear that he was ripping me off, that I just said "I have to talk to my landlord." I just chose to give him the comb off, and do away with him.
After the male came out he took pics and requested if he could go ahead and take carpet I ripped out with him And that i stated Of course. About A further 7 days along with a half afterwards a lady named Janet ** referred to as me and said which the carpet did not dry appropriately. So I told her that it appears like a product defect mainly because all three rooms were dried the same way. She explained to me that they can swap the section I tore out with new carpet, which wasn't even up for dialogue since a two-yr aged carpet Despite having cleansing seems entirely distinctive from a completely new carpet. So she then proceeded to claim that they are going to pay for material and I should pay a $400 dollars for labor. I told them that it had been unfair which i experienced to pay for again for the defect that their product brought on and they need to absorb The entire Value. She instructed me that she would want her supervisor to comply with this and that she would simply call me back.
Stop adhering to Jeana R. five/9/2016 Awful! They set within our floor and lied to us about being able to repair sections later. We utilized them a second time and among the installers got drunk and fell asleep in thier truck.
Prevent following Nicole C. nine/eighteen/2015 We moved right into a new property a few year back, your house had completely new carpet, but we want difficult floors. No more than 6 months ago we had Empire appear out and provides us a quotation as they'd completed our flooring within our aged home. We decided on difficult Wooden and experienced it set up the following day. A couple of weeks back a Tv set tray remaining a small scratch that was deep enough to not be the exact same coloration as the flooring. I was surprised the Television tray scratched the ground. Then per week ago, while closing the reclining part of the couch a really significant gouge was remaining on the ground. We called over it and were being instructed that "everything scratches" "even diamonds scratch" and they weren't gonna warranty the ground!
the phone inside the Image is sitting flat- lying on just one plank but is lifted off of the second plank because of the warping
Should've said NO Many thanks appropriate then and there, but I really needed this occupation carried out. He informed me he could have certainly one of his 20 crews back again around in this article tomorrow and possess the job accomplished in one hour or so. I said Alright, at the very least I wouldn't have to hold out any longer. He pulled up the agreement on his pill and explained I'd get a replica overnight, I just had to indication some spots. Then he mentioned he would wish my bank card facts or Check out to protected the appointment. He pressured that no person would receives a commission until eventually the perform was finished and that I signed a certification of get more info satisfactory completion and gave it to the installer.